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User Agreement

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Privacy policy

1. General Information

TripoCell respects the privacy of its users and considers the protection of personal data a top priority. This Privacy Policy explains how personal information is collected, processed, stored, and protected when you use the TripoCell website, mobile application, and other digital platforms operated by TripoCell.

By using our services, you acknowledge and agree to the terms set forth in this Privacy Policy.

2. Information We Collect and How We Use It

To provide our services, we may collect the following personal information:

• Full name;
• Email address;
• Authentication credentials used to access your account;
• Any other information voluntarily provided by the user while using our services, including support requests, inquiries, and other contact information.

The collected information is used for the following purposes:

• Creating and managing user accounts;
• Providing and maintaining our services;
• Responding to user inquiries and support requests;
• Preventing fraud and unauthorized activities;
• Delivering personalized offers and services;
• Sending important service updates and notifications.

3. Security Measures

TripoCell implements appropriate technical and organizational security measures to protect user information against unauthorized access, disclosure, alteration, or destruction.

However, no method of data transmission over the Internet or electronic storage system can be guaranteed to be completely secure. Therefore, TripoCell cannot guarantee the absolute security of your information.

4. User Rights

Users may choose not to provide certain personal information. However, this may limit or prevent access to certain features or services.

Users may withdraw their consent to the processing of their personal data at any time. Withdrawal of consent may affect the availability of certain services.

5. Disclosure of Information to Third Parties

TripoCell does not sell, rent, or disclose users' personal information to third parties for commercial purposes without prior consent.

Exceptions include:

• Trusted partners involved in providing our services;
• Requests from government authorities as required by applicable laws and regulations;
• Situations where disclosure is necessary to protect the rights and legitimate interests of TripoCell, its users, or other parties.

6. Use of Cookies and Similar Technologies

TripoCell may use cookies and similar technologies to improve user experience, ensure the proper functioning of our services, enhance security, and perform analytical activities.

Users may restrict or disable cookies through their browser or device settings. Please note that doing so may affect the functionality of certain services.

7. Contact

If you have any questions, suggestions, or requests regarding this Privacy Policy, you may contact TripoCell Customer Support.

Email: [email protected]

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Terms and Conditions

1. General Provisions

These Terms and Conditions apply to all services provided by TripoCell.

By using the website, mobile application, or any other platform, or by placing any order, the user confirms that they have read, understood, and accepted these Terms and Conditions as well as the Privacy Policy.

2. User Registration

To use TripoCell services, the user must complete the registration process and provide the required information.

The following information may be required during registration:

First and last name;
Email address.

The user is responsible for ensuring that all information provided is accurate and up to date.

To create an account and use TripoCell services, the user must have the legal capacity required under applicable laws. Minors may only use the services with the consent of their legal representative.

The user is responsible for maintaining the confidentiality of their account credentials and login information. All activities carried out through the user's account shall be deemed the responsibility of the user.

3. Service Provision

TripoCell undertakes reasonable measures to provide its services with due care and quality.

However, TripoCell does not guarantee that the services will operate uninterrupted, timely, secure, or error-free.

TripoCell shall not be liable for any interruptions caused by technical failures, system maintenance or updates, communication issues, third-party mobile network operators, or any other circumstances beyond TripoCell's reasonable control.

4. eSIM Compatibility

Before making a purchase, the user must verify that their device supports eSIM technology and is compatible with the intended mobile network.

eSIM compatibility may vary depending on the device model, manufacturer, mobile network operator's policies, and the region in which the device was manufactured.

Any list of compatible devices provided by TripoCell is for informational purposes only and may not be exhaustive.

The user bears the sole responsibility for verifying device compatibility.

TripoCell shall not be liable for compatibility issues arising from the device's lack of eSIM support, carrier restrictions, or technical limitations imposed by the device manufacturer.

5. Prohibited Activities

When using the services, the user shall not:

Engage in activities that violate applicable laws;
Commit fraud or fraudulent activities;
Interfere with the operation of the network or services;
Engage in activities that may damage the systems or compromise their security.

In the event of a violation of these requirements, TripoCell reserves the right to restrict or terminate the user's access to the services without prior notice.

The suspension or termination of services shall not release the user from any existing payment obligations or other financial liabilities.

6. Amendments

TripoCell reserves the right to modify, update, or supplement these Terms and Conditions, the Privacy Policy, and the services provided at any time. Any such changes shall become effective upon publication.

7. Payments and Refunds

The eSIM packages provided through TripoCell are considered digital products.

Once the purchase has been completed and the eSIM has been delivered to the user, payments are non-refundable, and purchased services cannot be canceled.

Before completing a purchase, the user is responsible for verifying the accuracy of the selected package, device compatibility, and all other relevant information.